Service and Maintenance

I.C.T Internal Service Team is committed to providing top-notch installation, service, and maintenance solutions to meet all your technological needs. We offer on-demand support, remote assistance, and on-site service for your convenience.

online AOI inspection machine

About I.C.T Service Team

Our internal I.C.T service team is a dedicated group of experts with years of experience in installing, servicing, and maintaining a wide range of equipment. We specialize in SMT production line machinery and offer comprehensive support for all your SMT needs.

Installation and Setup

Our team is equipped to install and configure your equipment, ensuring it runs smoothly and efficiently from the start. We take care of the entire setup process, leaving you with a hassle-free experience.

Service and Maintenance

We are committed to your long-term satisfaction. Our team offers reliable after-sales service and maintenance to keep your equipment in optimal condition. Regular maintenance ensures the longevity of your investment.

On-Demand Support

Have a pressing issue? Our on-call support team is just a phone call away. We offer prompt assistance to address your concerns and minimize downtime.

Remote Assistance

In this digital age, our experts can connect remotely to troubleshoot problems and provide solutions without the need for an on-site visit, saving you time and resources.

On-Site Support

For more complex issues that require a physical presence, our experienced technicians are available to visit your location and resolve any equipment-related challenges.

ICT Service and Maintenance

We are here to service & support you

On-site support

We provide comprehensive on-site support services to meet your specific needs. If you require on-site support, please don’t hesitate to reach out to our Service Department to schedule a visit.
In an effort to minimize downtime and optimize support efficiency, we encourage you to explore our Connected Remote Support option. This innovative solution might be an ideal choice for your company, allowing us to assist you remotely when applicable

Connected remote support

The I.C.T Connected Remote Support is an ingenious connectivity solution that you can acquire for your facility. This device offers a secure, encrypted web service, granting I.C.T service experts access to your equipment, server, or network.
To use it, simply connect the I.C.T Remote Support box to the equipment, server, or network in your factory that requires our assistance. No software installation is needed, and it seamlessly operates even with offline equipment or within closed networks.
With I.C.T’s ‘Connected Remote Support,’ many issues that previously demanded on-site visits can now often be resolved remotely.
If you’re interested in exploring the capabilities and pricing of the I.C.T Connected Remote Support option, please don’t hesitate to contact our Service Department.

On-call support

We provide on-call support services to ensure that your specific needs are met efficiently and promptly.
In certain instances, on-call support is a pre-scheduled service, guaranteeing the availability of a dedicated service specialist during the agreed-upon time frame.
In other situations, on-call support is essential for addressing urgent issues, demanding immediate professional assistance.

Support & issue solver system 

Our system facilitates seamless access to I.C.T’s service team, providing a transparent and well-documented view of ongoing and resolved support and issue cases for you and your colleagues. To initiate access to the ‘Support & Issue Solver’ system, first-time users are kindly requested to reach out to our Service Department.

Quick guides & cheat sheets

As an additional service and support initiative, I.C.T Company consistently creates valuable quick guides and cheat sheets that cater to our customers’ specific needs.
These handy resources are distributed as an integral component of our service and maintenance visits or during training courses to ensure our clients have the tools they need at their fingertips.